At hk311, your privacy is a fundamental commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information as a player on hk311.net.
Summary: hk311 collects only the data necessary to operate a secure, compliant online gaming platform. We do not sell your personal data to third parties, and we apply industry-standard security measures to every piece of information we hold. Your rights over your own data are clearly described in Section 10.
This Privacy Policy applies to all personal data processed by hk311.net in connection with the creation and management of player accounts, the provision of online casino and sports betting services, the processing of financial transactions, and the delivery of customer support. By registering an account on hk311.net, you acknowledge that you have read, understood, and accepted this Privacy Policy in full.
hk311 is committed to handling personal data transparently and in a manner consistent with internationally recognised data-protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality.
hk311 collects personal data in the following categories, limited to what is strictly necessary for the purposes described in Section 4:
Full legal name, date of birth, nationality, and a copy of a government-issued identity document (Indonesian KTP, passport, or equivalent) where KYC verification is required.
Email address, mobile phone number, and — where voluntarily provided — messaging application usernames (e.g., WhatsApp or Telegram handle used to contact support).
Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and others), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency wallet addresses (USDT TRC-20) used for deposits and withdrawals. hk311 does not store full payment card numbers or CVV codes.
Username, hashed password, account registration date, account status, preferred currency (IDR / USDT), communication preferences, and responsible-gaming settings including any self-imposed deposit limits or time-out periods.
Full history of deposits, withdrawals, wagers placed, games played, bonuses claimed, and promotional activity, including timestamps in WIB (UTC+7).
IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, and clickstream data collected automatically when you access hk311.net.
Records of all interactions between you and hk311 customer support, including live-chat transcripts, email correspondence, and any documents or screenshots you submit to support agents.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, KTP / passport | Required for KYC withdrawals |
| Contact Data | Email, phone number | Required at registration |
| Financial Data | Bank account, e-wallet ID, USDT wallet | Required for transactions |
| Account Data | Username, preferences, limits | Required at registration |
| Transaction Data | Deposit/withdrawal history, bet records | Generated automatically |
| Technical Data | IP address, browser, device info | Collected automatically |
| Communications Data | Support chat logs, email records | Generated on contact |
hk311 obtains personal data through the following channels:
hk311 processes your personal data exclusively for the following documented purposes:
hk311 relies on the following legal bases for processing personal data, consistent with internationally recognised data-protection frameworks:
Where processing is based on consent, withdrawal of that consent does not affect the lawfulness of any processing carried out before the withdrawal was made.
hk311 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. Data is shared only as described in this section and only to the extent necessary for each stated purpose.
hk311 may share your personal data with the following categories of third-party service providers acting as data processors under contractual obligations that require them to handle your data securely and only on hk311's documented instructions:
hk311 may disclose personal data to competent regulatory bodies, law-enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, a valid legal order, or in connection with the investigation of fraud, money laundering, or other serious criminal activity.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving hk311, personal data held by hk311 may be transferred to the acquiring entity, subject to that entity assuming the same data-protection obligations as set out in this Privacy Policy. Affected players will be notified of any such transfer in advance where reasonably practicable.
All third-party processors engaged by hk311 are subject to binding contractual data-processing agreements that prohibit secondary use of your data and require equivalent security standards to those applied by hk311 itself.
hk311.net uses cookies and similar technologies including local storage and session storage. The cookies deployed fall into the following categories:
You can control and delete cookies through your browser settings at any time. Disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytical cookies will not affect your ability to play but may reduce the quality of certain personalisation features. Detailed instructions for managing cookies in popular browsers are available from each browser's official help centre.
hk311 does not use third-party advertising or retargeting cookies. No advertising network receives data from your activity on hk311.net.
hk311 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by legal or regulatory obligations. The following retention schedule applies as a general guide:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / regulatory compliance |
| KYC / identity documents | Duration of account + 5 years post-closure | AML / regulatory compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping |
| Customer support records | 3 years from last interaction | Dispute resolution / legal claims |
| Technical / log data | 90 days from collection | Security monitoring |
| Analytical (anonymised) | 26 months (aggregated, non-identifiable) | Platform improvement |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.
hk311 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:
No method of electronic transmission or storage is 100% secure. While hk311 applies industry-leading security practices, we cannot guarantee absolute security. You are responsible for keeping your own Account credentials confidential.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hk311 will notify affected players without undue delay through the contact details registered on their accounts.
As a player on hk311.net, you hold the following rights over your personal data. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14:
You have the right to request a copy of all personal data that hk311 holds about you. We will respond to verified access requests within 30 days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as updating your contact email address) can be made directly from within your Account settings.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that hk311 is unable to delete data that is required to be retained under applicable AML and financial record-keeping obligations, as described in the retention schedule in Section 8.
In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that hk311 restrict the processing of your data to storage only.
Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object at any time to processing based on hk311's legitimate interests, including any profiling carried out on that basis. You also have an unconditional right to object to direct marketing at any time.
Where processing is based on your consent, you may withdraw that consent at any time via your Account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.
To exercise any of the above rights, email our Data Protection Officer at with "Data Rights Request" in the subject line. We may ask you to verify your identity before processing the request.
hk311.net is strictly intended for adults aged 21 years and over. hk311 does not knowingly collect or process personal data of individuals under the age of 21. If hk311 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account permanently closed. If you believe that a minor has registered an account on hk311.net, please notify us immediately at .
hk311's primary player base is located in Indonesia. Some of our third-party service providers — including cloud hosting infrastructure and game-content studios — operate data centres outside Indonesia. Where personal data is transferred outside Indonesia to process on hk311's behalf, such transfers are governed by binding contractual clauses or equivalent international data-transfer mechanisms that impose data-protection obligations equivalent to those applied within hk311's own systems.
hk311 conducts transfer-impact assessments for any cross-border transfer involving categories of personal data that carry elevated sensitivity, including financial data and identity documents. Transfers are not carried out to jurisdictions that hk311 assesses as offering inadequate data-protection safeguards without the implementation of appropriate supplementary measures.
hk311 reserves the right to update this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or the services we offer. When material changes are made, the revised Policy will be published on hk311.net with an updated "Last updated" date, and — for significant changes affecting your rights — we will notify you directly via the email address registered on your account.
Your continued use of hk311.net following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any amendment, you must cease using the platform and contact support to close your account.
For all privacy-related enquiries, data-rights requests, or complaints regarding hk311's handling of your personal data, please contact our Data Protection Officer through the following channel:
If you are not satisfied with hk311's response to a data-rights request or privacy complaint, you have the right to escalate the matter to the relevant international data-protection supervisory authority applicable to hk311's regulatory jurisdiction.
These highlights summarise hk311's core privacy commitments. For full legal obligations, refer to the complete Policy above.
hk311 does not sell, rent, or trade your personal information to third parties for their own commercial use — ever. Data sharing is limited strictly to what is required to operate the platform.
Every page of hk311.net is protected by 256-bit SSL/TLS encryption. Data stored in our systems is encrypted at rest. Passwords are hashed and never stored in recoverable form.
Access, rectify, port, restrict, or erase your personal data at any time by contacting our DPO. We respond to verified data-rights requests within 30 calendar days.
hk311 collects only the data strictly necessary to deliver secure, compliant gaming services. We do not harvest data for advertising profiling or sell insights to data brokers.
Data is held only as long as necessary. Transaction records are retained for 7 years for regulatory compliance; technical logs are purged after 90 days; anonymised analytics after 26 months.
Our English-language support team is available around the clock. Indonesian-speaking agents are on hand from 08:00–24:00 WIB daily for any privacy or data-handling concerns.
Now that you understand how hk311 protects your data, explore our full platform — live casino tables, sports betting, slots, and more — all backed by industry-leading security.
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