Please read these Terms & Conditions carefully before registering an account or placing any wager on hk311.net. By accessing or using the hk311 platform, you agree to be bound by all provisions set out below. If you do not accept these terms, you must not use this platform.
In these Terms & Conditions, the following expressions shall have the meanings assigned to them below:
You must be at least 21 years of age to register an account and use the Services on hk311.net. By completing registration, you confirm that you meet this minimum age requirement. hk311 reserves the right to request age-verification documentation at any time and to suspend or permanently close any account found to belong to an individual under 21 years of age.
21+ Only. Underage gambling is strictly prohibited on hk311. Any winnings accumulated on an account later found to belong to a minor will be voided and any deposits returned at our sole discretion.
The Services are operated for and directed at players located in Indonesia. Players must not access hk311.net from any jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. hk311 makes no representation that the Services are appropriate or available in locations outside Indonesia.
The following individuals are not permitted to hold an Account or use the Services:
To access the full range of Services, you must complete the registration process on hk311.net by providing accurate, current, and complete information as prompted by the registration form. Each individual may hold only one Account. The creation of duplicate or multiple accounts by the same individual is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any balances held therein.
You are required to provide truthful information at the point of registration and to keep all Account details up to date at all times. hk311 reserves the right to verify any information provided and to request supporting documentation, including but not limited to a government-issued identity card (KTP), passport, or bank statement. Providing false or misleading information constitutes a material breach of these Terms & Conditions.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your Account while your credentials are in use — regardless of whether that use was authorised by you — is your sole responsibility. You must notify hk311 support immediately if you suspect unauthorised access to your Account.
hk311 strongly recommends enabling two-factor authentication (2FA) on your Account to reduce the risk of unauthorised access. 2FA settings can be configured from within your Account security panel.
hk311 operates a KYC programme in accordance with international anti-money-laundering (AML) best practices. Before processing any withdrawal request, hk311 may require you to submit identity verification documents including a valid government-issued photo ID, proof of residential address dated within the last three months, and — where a payment method such as a bank account or e-wallet has been used — proof of ownership of that payment instrument. Failure to provide requested documentation within the stipulated timeframe may result in withdrawal delays or Account suspension.
hk311 currently accepts deposits and processes withdrawals via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja, and USDT (TRC-20 network). Supported payment methods are subject to change without prior notice; the current list is always displayed in the Cashier section of your Account.
Minimum and maximum deposit and withdrawal amounts vary by payment method and are displayed in the Cashier section at the time of transaction. hk311 reserves the right to adjust transaction limits at any time. All amounts are denominated in Indonesian Rupiah (IDR / Rp) unless a cryptocurrency method is selected, in which case the equivalent USDT value applies.
E-wallet deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja are credited to your Account balance within minutes of confirmation. Bank transfer deposits via BCA, BRI, BNI, Mandiri, and other local banks are typically processed within 5–15 minutes during operational hours (08:00–24:00 WIB). USDT deposits are credited after the required number of network confirmations on the TRC-20 network. Withdrawal requests are reviewed by our finance team and processed within 15 minutes to 2 hours under normal operating conditions, subject to KYC clearance.
Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. All active Bonus Funds wagering requirements must be satisfied before a withdrawal of any associated winnings can be processed. hk311 reserves the right to carry out enhanced due-diligence checks on withdrawal requests that trigger internal risk-assessment thresholds, which may extend processing times.
hk311 does not charge processing fees on standard deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, for which hk311 bears no responsibility.
If a deposit is debited from your payment method but does not appear in your Account balance within the expected timeframe, you must contact hk311 support and provide proof of the transaction (e.g., a bank transfer receipt or e-wallet screenshot). hk311 will investigate and resolve confirmed discrepancies within one business day. hk311 accepts no liability for delays caused by third-party payment processors, bank maintenance windows, or force-majeure events.
All bonuses, free spins, cashback offers, and promotional credits offered by hk311 are subject to the specific terms published alongside each promotion, including any applicable wagering requirement, minimum deposit amount, eligible games, maximum bet per spin or round while bonus funds are active, and expiry period. In the event of any conflict between the specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail.
New players who register their first Account on hk311.net and make a qualifying first deposit are eligible for the hk311 Welcome Bonus as advertised on the Platform at the time of registration. The Welcome Bonus is available to each new player once only. Attempting to claim the Welcome Bonus more than once — whether through multiple accounts or any other means — constitutes fraud and will result in permanent Account suspension and forfeiture of all balances.
Bonus Funds are subject to wagering requirements ("rollover") before they may be converted to withdrawable cash. The applicable rollover multiplier is stated clearly in the terms of each individual promotion. Wagers placed on certain game categories — including but not limited to live dealer table games, certain progressive jackpot slots, and esports betting markets — may contribute at a reduced rate or may not contribute at all toward satisfying wagering requirements. Full contribution rates by game category are listed in the promotion-specific terms.
hk311 employs automated and manual monitoring systems to detect bonus abuse, including but not limited to low-variance wagering strategies designed to complete wagering requirements while minimising risk, coordinated multi-account bonus claiming, and collusive betting patterns. Where bonus abuse is identified, hk311 reserves the right to void the relevant Bonus Funds and any winnings derived from them, and to suspend the implicated Account(s) without prior notice.
Bonus Funds that have not been wagered in full within the period specified in the promotion terms will automatically expire and be removed from your Account balance. hk311 does not reinstate expired Bonus Funds under any circumstances.
You agree that you will not, at any time while using the Services:
Any breach of Section 6.1, or any other conduct that hk311 reasonably determines to be harmful to the integrity of the Platform or its users, may result in immediate Account suspension, permanent termination, forfeiture of Account balance, and — where applicable — referral to relevant law enforcement authorities.
hk311 is committed to promoting safe, responsible, and enjoyable gaming. The Platform provides a suite of player-protection tools accessible from within your Account settings, including voluntary deposit limits (daily, weekly, and monthly), session time-out periods, and self-exclusion options. Players who believe their gambling may be causing harm to themselves or others are encouraged to use these tools or to contact support for immediate assistance. Full details of hk311's responsible gaming policies are set out on the Responsible Gaming page.
Gambling should always be entertainment. If you feel you are losing control of your gambling habits, please visit our Responsible Gaming page or contact our support team immediately.
All content on hk311.net — including but not limited to the hk311 brand name and logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive property of hk311 or its content licensors and is protected by applicable intellectual property laws. No licence to use, copy, reproduce, distribute, or create derivative works from any such content is granted to Players beyond what is strictly necessary to use the Services for their intended personal and non-commercial purpose.
Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft remains the intellectual property of the respective studio and is governed by that studio's own licensing arrangements with hk311. Players have no claim to intellectual property rights over any game content.
hk311 endeavours to maintain continuous availability of the Platform but does not warrant that the Services will be uninterrupted, error-free, or free from technical disruption. Scheduled maintenance windows will be communicated in advance where reasonably practicable. hk311 accepts no liability for losses arising from Platform downtime, game disconnections, or data transmission errors beyond its reasonable control.
To the maximum extent permitted by applicable law, hk311's aggregate liability to any Player for any claim arising out of or in connection with these Terms & Conditions or the Services — whether in contract, tort, or otherwise — shall not exceed the total value of deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.
hk311 shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profit, loss of data, or loss of goodwill, even if hk311 has been advised of the possibility of such losses.
Gambling involves financial risk. You may lose some or all of the funds you deposit. hk311 does not guarantee winnings and is not responsible for any gambling losses incurred on the Platform.
hk311 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein. hk311 uses SSL encryption on all pages of the Platform and does not sell personal data to third parties.
You may close your Account at any time by contacting hk311 customer support. Upon closure, any remaining real-money balance (net of any outstanding wagering requirements on Bonus Funds) will be returned to you via your registered withdrawal method, subject to KYC verification. Accounts may not be reopened once permanently closed unless expressly permitted by hk311 at its sole discretion.
hk311 reserves the right to suspend or permanently terminate any Account, with or without prior notice, in circumstances including but not limited to: breach of these Terms & Conditions, suspected fraud, money laundering, bonus abuse, identity misrepresentation, or any conduct that hk311 reasonably determines poses a risk to the integrity of the Platform or the safety of its users. In the event of a suspension pending investigation, access to Account funds will be frozen until the investigation is concluded. Where termination follows a confirmed material breach by the Player, hk311 reserves the right to withhold Account balances as permitted by law.
These Terms & Conditions and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with internationally recognised principles of online gaming law. hk311 operates under a licence issued by an internationally recognised gaming regulatory authority. Details of the applicable regulatory framework are available on request by contacting hk311 support.
If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed and the remainder of the Terms & Conditions shall continue in full force and effect.
hk311 reserves the right to revise, update, or replace these Terms & Conditions at any time. When material changes are made, the updated version will be published on hk311.net with a revised "Last updated" date. Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must cease using the Services and contact support to close your Account.
hk311 recommends that all Players review these Terms & Conditions periodically to remain informed of any changes. Notification of significant amendments may also be sent to the email address registered on your Account.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the hk311 Services, please contact our support team through the following channels:
For formal legal notices, please include "Legal Notice" in the subject line of your email and provide your full Account username, registered email address, and a clear description of the matter.
These highlights do not replace the full Terms & Conditions above. Always refer to the complete document for binding obligations.
All players must be at least 21 years of age. Age-verification documentation may be requested at any time. Underage accounts will be closed immediately and any balances voided.
Each individual may hold only one active Account on hk311.net. Duplicate accounts are prohibited and will result in permanent suspension and forfeiture of associated balances.
All bonuses carry wagering requirements that must be completed before winnings derived from Bonus Funds can be withdrawn. Full rollover terms are stated in each individual promotion.
Withdrawals to BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and USDT TRC-20 are processed within 15 minutes to 2 hours, subject to KYC clearance and wagering requirement completion.
hk311 applies 256-bit SSL encryption across all pages. Your personal data is processed in accordance with our Privacy Policy and is never sold to third parties.
Deposit limits, session time-outs, and self-exclusion options are available to every player at no cost. hk311 is committed to safe and sustainable gambling practices for all users.
Now that you're familiar with the rules, dive into the full hk311 experience — 2,000+ games, live sports betting, and instant local payments. Play within your means and have fun.
21+ only. Gambling involves risk. Please play responsibly. Terms & Conditions apply.